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« Enterprise Information Management Tug of War | Main | Listening »

April 20, 2006

Comments

Jim Hayward

Someone mentioned that "I'm confused" can sound manipulative or false if not used authentically. That is something to guard against. However as I said at the time I am often confused. The real idea is to be aware that there are many things going on that you will never know. They also could major influencers on your project or proposal.

Stephen

Good comment. This also ties to the post on listening and asking questions.

As with all good processes, you need to be careful as to how you use them. In a conversation last week we were talking about how some people felt that if you had studied psychology, you were manipulative. I have often found the same issue with sales and some of the training and the perception of behaviour.

Done with reality and honesty, the point is about understanding the other persons needs not your product or service.

In sales they say "telling is not selling"

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